• FULL NAME USED FOR THE DEPOSIT
• ID NUMBER (DNI)
• ADDRESS and ZIP CODE
• CONTACT MOBILE PHONE NUMBER
• ACTIVITY TO BE DONE
• NUMBER OF PARTICIPANTS
• ACTIVITY DATE
• ACTIVITY TIME

Failure to comply with this clause will relieve the company from any responsibility for issues with the reservation that may arise, and under no circumstances will refunds be made due to this cause.

Reservations made by phone will not be valid, nor will any type of management carried out through this channel.

• Once the reservation is received, our production department begins finalizing all the preparations.
• If the cancellation occurs due to reasons unrelated to OCIOAVENTURA CERRO GORDO, no refunds will be allowed.
• If no notice is given at least 3 days in advance that a participant will not attend the activity, the full 100% of the activity cost must be paid.

2. The responsible customer, upon making the reservation payment, commits to paying the full amount according to the minimum number of participants confirmed at that time. If this is not the case, OCIOAVENTURA CERRO GORDO reserves the right to negotiate a new quote for the contracted activity based on its logistics and characteristics.

Considering that delays would incur additional costs for equipment, vehicles, and technician fees, OCIOAVENTURA CERRO GORDO reserves the right to apply a surcharge if the customer requests via phone for the monitor to wait in order to carry out the activity.

OCIOAVENTURA CERRO GORDO reserves the right to modify this clause if deemed necessary, such as starting the activity without the entire group of people who contracted the activity.

The schedules listed on the website are approximate, with only those sent to the customers in the “reservation confirmation” being valid.

2. If the activity is canceled due to FORCE MAJEURE by either the client or the company, a voucher for the amount paid will be provided with a one-year validity period. No refunds will be made for the amount paid. For cancellations due to FORCE MAJEURE within 24 hours of the activity, no refunds or vouchers will be issued.

3. Our technicians will continuously monitor weather forecasts and assess when rain or bad weather conditions make it unfeasible to carry out the activity. If the client decides to cancel the service due to weather or other reasons, they will be charged 100%. No refunds will be made for cancellations due to rain or other weather-related reasons. An alternative Plan B will be offered, such as a change of date or a period within which the client can carry out this or another activity.
For kayak and rafting activities, weather conditions and river status can make the activity unfeasible, and it will be suspended if the technicians deem it necessary. An alternative Plan B will be offered, such as a change of date or activity, with no obligation for the company to make refunds due to weather causes or water releases beyond OCIOAVENTURA CERRO GORDO’s control.

4. In the event that OCIOAVENTURA CERRO GORDO proceeds with the refund of the contracted amount, the company will not cover accommodation, transport, meals, or any other expenses caused by the cancellation.

2. Some of the activities listed here are subject to the conditions of the administrative management entities in which they are located (natural parks, reserves…). If OCIOAVENTURA CERRO GORDO is unable to offer one of its activities due to reasons related to this management scope, an alternative activity of a similar nature will be proposed to the client.

3. These contractual service conditions are mandatory, and the client, from the moment of payment, acknowledges and accepts them.