• Once the reservation is received, our production department begins finalizing all preparations.
• If the cancellation occurs due to reasons beyond the control of OCIOAVENTURA CERRO GORDO, no refunds will be permitted.
• If notice is not given at least 3 days in advance that a participant will not be attending the activity, 100% of the activity cost must be paid.

2. By making the reservation payment, the responsible client agrees to pay the total amount based on the minimum number of participants confirmed at that time. Otherwise, OCIOAVENTURA CERRO GORDO reserves the right to renegotiate the quoted price of the contracted activity depending on its logistics and characteristics.

3. Our prices do not include VAT, unless previously agreed upon.

4. Schedules: From the moment the services are contracted, the client acknowledges and accepts the obligation to strictly comply with the following schedules: meeting time indicates the moment when OCIOAVENTURA CERRO GORDO’s staff begin the service. If any participant or the entire group is 10 minutes late after the start time, it will be considered a total delay of 40 minutes and a no-show, resulting in the automatic loss of all rights to the service. The activity will begin without them if it is a group service.

Considering that delays may cause additional costs related to equipment, vehicles, and staff, OCIOAVENTURA CERRO GORDO reserves the right to apply a surcharge if the client explicitly requests by phone that the instructor wait to carry out the activity.

OCIOAVENTURA CERRO GORDO reserves the right to modify this clause whenever deemed appropriate, such as starting the activity without all group participants present.

The schedules shown on the website are estimates; only those sent to clients in the “reservation confirmation” are valid.

5. OCIOAVENTURA CERRO GORDO reserves the right to modify schedules, activity design, location, or even the scheduled date if natural conditions (rain, landslides, water supply cuts), technical causes, or equipment issues occur, or if any participant is under the influence of alcohol or drugs, posing a risk to themselves or others. Such situations may force the technical manager to redesign the service or, in extreme cases, cancel it entirely. Under no circumstances may the client demand a refund for disagreeing with these technical decisions, nor hold the company liable.

6. If the activity must be canceled by either the client or the company due to FORCE MAJEURE, a voucher will be issued for the reserved amount, valid for one year. No refunds will be made for payments already made. For cancellations, even due to FORCE MAJEURE, made less than 24 hours before the activity, no refunds or vouchers will be issued.

7. Our staff will continuously monitor weather forecasts and assess whether rain or bad weather are obstacles for carrying out the activity. If the client chooses to cancel due to weather or other reasons, 100% of the service will be charged. We do not issue refunds for cancellations due to rain or other meteorological reasons. We will offer an alternative Plan B, such as a date change or a different activity.

For kayaking and rafting activities, bad weather and river conditions may indeed be obstacles to proceeding with the activity. In such cases, if deemed appropriate by the staff, the activity will be suspended. We will offer an alternative Plan B (rescheduling or different activity), but no refunds will be issued, as these are circumstances beyond OCIOAVENTURA CERRO GORDO’s control.

8. If OCIOAVENTURA CERRO GORDO proceeds with a refund of the contracted amount, it will not be responsible for any additional costs related to accommodation, transportation, meals, or any other expenses caused by the cancellation.

9. OCIOAVENTURA CERRO GORDO reserves the right to modify or expand these contractual terms in the event that the service is provided by an external supplier.

10. Some of the activities described herein are subject to the conditions set by the administrative management entities where they take place (natural parks, reserves, etc.). If OCIOAVENTURA CERRO GORDO is unable to offer one of its activities due to such administrative restrictions, a similar alternative activity will be proposed to the client.

11. These contractual service conditions are mandatory, and the client acknowledges and accepts them upon making the payment.